The majority of orders are processed instantly via SendOwl. In case you do not receive your order immediately, it could be due to an incorrect email address entry or your email server's spam filter blocking the order email. Kindly check your spam and other filters. If you encounter any further issues, please don't hesitate to contact us via Contact Form below.

Reach out to us through the Contact form to inform us that you have run out of downloads, and we will reset the counter for you.

Due to the nature of Loudstakk products (non-tangible digital goods), it is not possible to "return" a product; therefore, we do not offer refunds or exchanges after a purchase is made.

Credit card payments may not go through in Shopify due to various reasons, including:

1. Insufficient funds: The credit card might not have enough available credit to cover the purchase amount.
2. Incorrect card details: If the customer enters incorrect card information, such as the card number, expiration date, or CVV code, the payment will fail.
3. Declined by the bank: The customer's issuing bank might decline the transaction due to suspected fraud, suspicious activity, or security concerns.
4. Expired card: If the credit card has expired, the payment will not be processed.
5. Payment gateway issues: Technical problems with the payment gateway used by Shopify can prevent successful transactions.
6. Address verification failure: Some payment processors require the billing address provided by the customer to match the one on file with the card-issuing bank. If there is a mismatch, the payment may be declined.
7. International transactions: Some credit cards are not authorized for international transactions, which could lead to payment failures if the store is based in a different country than the customer's card issuer.
8. Payment processor restrictions: Certain payment processors have restrictions on specific types of products or industries, leading to declined transactions for certain items.
9. Temporary bank holds: Sometimes, banks place temporary holds on funds to verify transactions, causing payments to fail even if the funds are available.
10. Security measures: Fraud prevention measures within Shopify or the payment gateway may flag certain transactions as potentially risky, resulting in payment failures.

To resolve payment issues, customers should double-check their card details, contact their bank to ensure there are no restrictions, and verify that they have sufficient funds. Store owners can also contact their payment processor or Shopify support for assistance in troubleshooting and resolving payment-related problems.

Yes, you can use them on personal and commercial projects.

More than likely yes, but if you'd like to try out first, check out the Loudstakk Free Pack and try these out before buying

Most queries will be resolved within the same business day. Our Tech Support is open Monday to Friday from 9am to 5pm (US Eastern time).

Due to GDPR laws, we are unable to change the email address associated with an existing customer account or modify any orders linked to that account. GDPR regulations are in place to protect your personal data, and altering the email address could compromise the security and integrity of your account information.

We strongly recommend using an email address that is not tied to a workplace, band, or other joint accounts where access could be compromised. Since we cannot change the email address once it's been registered, it's important to ensure that the email you use is secure and exclusively accessible by you. This helps maintain the privacy and security of your account.

You'll receive an email notification every time there is a new update or when new DLC becomes available. You can download the latest version either through the My Account section on our website or via your Order Confirmation email. After downloading, simply replace or merge the files into the original folder to avoid duplicates. If you need the Order Confirmation email to be re-sent, please let us know, and we'll take care of it for you.